A LITTLE HELP, THEN BACK TO THE GAME.
Let’s keep
the night moving.
Find answers about joining, sound, game controls, crew memories and the upcoming bookshop.
12 answers
Can I join on a computer instead of a phone?
Yes. Play together works in a browser on computers, tablets and phones. Use the room details supplied by the host. The six room modes are separate from the wider same-device library.
Do I need an account to try a game?
You can play the main same-device previews without creating a crew account. Cloud crew spaces and room hosting use the separate adult pilot flow. Follow the on-screen joining instructions for a room.
Why can’t I hear the guide or music?
Check Sound on in the main navigation, your device volume and Audio & game settings below the briefing. Click Hear the briefing to start audio. Browser autoplay restrictions may require a click. If audio is unavailable, keep playing with the written instructions.
Can we turn off the trivia countdown?
Yes. Before starting a timed trivia game, choose Untimed · practice. The timed options are 10, 20 and 30 seconds. Once a timed round starts, changing browser tabs does not pause its clock.
Do we have to draw on the screen?
Drawing-based case games also support paper or written notes. Follow that scene’s checklist and compare your work as a group. These sketches are not automatically graded by AI.
Where are our memories saved?
Same-device memories are kept in the current tab unless you turn on Keep memories on this browser. The separate crew space saves explicitly submitted lines online for crew members to read. Those are different storage choices.
How do I return to my crew?
Use the private return link given when you created or joined your crew. Keep it private: anyone holding it can act as you. Crew invitation links are for inviting others. This pilot does not yet provide email-based account recovery.
Can I remove a saved crew line?
In the crew space, the author or organizer can remove a line. Organizers also have crew access controls and export/delete options. Removing a line does not recall copies already downloaded or printed.
Can families and schools use Yarnfire?
An adult can supervise same-device play and choose suitable themes and pacing. Cloud crews and separate-device rooms are currently an adult pilot. Review ghost, mystery and historical topics before playing with younger groups.
How do I upgrade or buy a book?
Visit Pro & bookshop for current availability, free samples and the library. Payments and print orders are not open yet. Pro PDFs and separately purchased printed books are different products.
What is the refund policy?
The refund policy is currently a pre-launch draft. It preserves mandatory consumer rights and distinguishes printed books, digital editions and subscriptions. Visit the policy preview for details; sales remain closed.
A game stopped working. What should I try?
If possible, finish or save your current work before reloading. Check your connection for room play. For a future support report, note the game, device/browser and what happened; never include private crew links or card details. A monitored support contact has not yet been published.
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