MEDIA YARD LLC · UPDATED SEPTEMBER 25, 2026
Support & contact
Need help with a game, crew access, a download, accessibility, billing, or a privacy request? Contact us by email.
Media Yard LLC, operating Yarnfire
PO Box 73, Pennsauken, NJ 08110, United States
Support and privacy: support@yarnfire.com
General and business: hello@yarnfire.com
Help us find the problem
Include the page or game name, what you expected, what happened, and your device/browser. For a purchase question, include an order or invoice reference if available. A screenshot with personal information removed can help.
Never send a password, full payment-card number, crew private return link, or another person’s sensitive information. Email links open your mail application; this page does not send a message automatically. No guaranteed response time or 24-hour service is offered.
Common questions
How to play · Help & answers · Crew space · Membership & library
Crew access currently uses a private return link, not an email/password login. Email recovery is not available in the pilot; support cannot promise recovery without an appropriate way to verify ownership. Keep your private link safe and do not send it to support.
Refunds, rights and complaints
Send refund or withdrawal requests to support with a clear statement of what you want to cancel. You do not need to use a particular form to exercise a statutory right. See refund terms. For access, deletion, correction or other privacy requests, use the subject “Privacy request.” You may also write to the company address above.
Organizations
Contact hello@yarnfire.com about camps, schools, workshops, licensing, and a data processing agreement. Do not upload student records, employee assessments, or sensitive information while organizational terms are being arranged.