Yarnfire — returns, cancellations and refunds

Pre-launch draft · Prepared September 23, 2026 · Sales-policy preview; paid sales are not open. Sales remain closed.

Your legal rights come first

This policy adds to your rights under applicable consumer law. It does not remove rights relating to cancellation, faulty products, non-delivery, misdescription or digital content and services that do not conform to the contract. Where local law provides a longer period or a more favorable remedy, that law applies. Consumer rights are not determined solely by the currency you pay in or by an IP address.

Printed books

We do not offer additional voluntary change-of-mind returns for printed books. This does not mean that all print purchases are non-refundable.

For EU and UK consumers with a statutory distance-selling cancellation right, tell us you wish to cancel within 14 days after receiving the book. You then have 14 days after notifying us to send it back. No reason is required. You may inspect a book as you would in a shop; opening ordinary book packaging does not itself remove your right. A reasonable reduction for diminished value caused by handling beyond what is necessary to inspect it may apply only where the law permits and the required information was provided.

For cancellation of an entire order, we refund the book price and the least expensive standard outbound delivery offered for that order. Any extra amount paid for premium delivery need not be refunded. Return postage is your responsibility for a change-of-mind cancellation only if we informed you before purchase; otherwise we pay it. We cover necessary return costs for faulty, damaged-on-arrival or incorrect books.

We reimburse statutory cancellations without undue delay, within 14 days of receiving your cancellation notice. For physical goods, we may withhold reimbursement until we receive the returned goods or evidence you sent them back, whichever is earlier, where the law permits. Do not delay sending a cancellation notice while waiting for a return authorization. We will supply return instructions promptly.

A genuinely personalized book made to your specifications may be exempt from change-of-mind cancellation where local law allows. This exception must be stated on that product before checkout. A standard title printed only after an order is placed is not automatically personalized. Fault and misdescription rights still apply.

PDF editions

You may request a refund within 14 days after purchasing a separately sold PDF. Downloading it does not remove this Yarnfire refund offer. We do not require you to waive the applicable initial EU/UK cooling-off right to receive a PDF immediately.

The current full PDFs are included in Pro, not sold individually. A free sample has no purchase amount to refund. For PDFs included in Pro, the subscription refund policy applies; there is no second, separate refund for each downloaded file.

When a PDF purchase is refunded, the license for that refunded purchase ends. Stop using and sharing that edition and delete copies obtained under that purchase. This is a license obligation, not a claim that we can remotely erase downloaded files. A separate valid purchase or continuing license is unaffected.

Game and Pro subscriptions

You may request a refund within 14 days after the first subscription payment or any renewal payment. This renewal offer is Yarnfire’s voluntary policy and is not a statement that every country requires a cooling-off period after every renewal. Prior payments outside their own refund windows are not automatically included. Mandatory remedies remain available after these periods.

For EU and UK consumers, we provide a full refund of the relevant charge for requests made within this 14-day offer, including when you have started using the service. No Stripe-fee or usage deduction applies to these refunds. We do not rely on a digital-content waiver to remove this offer. Elsewhere, the processing-fee terms below apply only where lawful and disclosed before purchase.

Cancel future renewals through My membership → Manage billing, or contact support. Ordinary cancellation keeps access until the end of the paid period and does not automatically request a refund. You can separately request a refund or exercise a statutory right of withdrawal without waiting for the billing portal. An accepted full refund of the current subscription period ends the refunded access and cancels future renewals. Explain and confirm the effective access end date when processing the request. A refund of an older charge alone must not silently cancel a separately paid current period.

Outside the refund window, unused time is not automatically refunded, except where applicable law requires otherwise. Missing features, non-delivery, duplicate or erroneous charges, and nonconforming services are reviewed under the applicable rights and remedies, not rejected solely because 14 days have passed.

Processing fees

We do not deduct Stripe, administration or restocking fees from refunds that must be paid in full under applicable law. We do not deduct processing fees for our duplicate or erroneous charges, non-delivery attributable to us, or refunds due for faulty or misdescribed goods or nonconforming digital content/services.

For voluntary change-of-mind refunds only, a deduction may be made for the actual original Stripe processing fee that Stripe has not returned, but only where lawful and clearly disclosed and agreed before purchase. If no valid advance disclosure was made, no deduction applies. There is no automatic deduction and no invented flat percentage. EU/UK refunds within the digital/subscription offer above are full refunds, regardless of this clause.

Before applying a permitted deduction, provide the original amount paid, the evidenced non-returned processing cost attributable to the amount being refunded, and the net refund. Do not deduct a whole transaction fee multiple times across partial refunds. Do not add chargeback penalties, unrelated fees, extra administrative charges or a margin. Escalate uncertain cases for review rather than defaulting to a fee deduction.

Stripe retaining its fee from Yarnfire does not, by itself, create a right to charge that fee to a customer.

How to request a refund or withdrawal

Refund a purchase online →. Organizers can review their latest eligible Pro card payment, confirm a refund and save a downloadable refund record. Automatic refunds are full refunds with no processing-fee deduction. If automatic processing is unavailable, submit your request by email; the automatic window does not limit statutory rights. Printed returns, separately sold PDFs and exceptional or older payments are reviewed by support.

Seller: Media Yard LLC

Business country: United States

Business/contact address: PO Box 73, Pennsauken, NJ 08110, United States

Support email: support@yarnfire.com

Return address, if different: Contact support for return instructions; the PO Box is a correspondence address, not an authorized goods-return destination.

Use the online refund page for eligible Pro payments or send an unambiguous request to support. You can download your online refund record and return to the page to check its status. Cancelling future renewals in Manage billing is a separate action from requesting a refund.

Once available, send an unambiguous cancellation or refund request through the published contact channel or online withdrawal function. Include your name, order/invoice reference if available, product and purchase or receipt date. A reason is optional for a cooling-off cancellation. Reasonable alternative proof of purchase is accepted; a specific form or original packaging is not a universal condition. Never send full card details, passwords or a private crew return link.

We will confirm receipt on a durable medium, such as email, and state the next steps. Request timing is based on when you send a qualifying notice, not when support later reads it. We issue refunds without undue delay and within applicable legal deadlines; for voluntary digital/subscription refunds, our target maximum is 14 days after the request. Refunds normally go to the original payment method at no extra reimbursement cost. Your payment provider may take additional time to display the credit. Any permitted deduction will be itemized.

Optional withdrawal notice

To: Media Yard LLC, PO Box 73, Pennsauken, NJ 08110, United States; support@yarnfire.com

I/we give notice that I/we withdraw from the contract for: [GOODS / DIGITAL CONTENT / SUBSCRIPTION].

Ordered on / received on: [DATE]

Order reference, if available: [REFERENCE]

Consumer name: [NAME]

Consumer address: [ADDRESS]

Date: [DATE]

Signature: [ONLY IF SENT ON PAPER]

You may instead use any clear statement of your decision to withdraw; this template is optional.